Let your dealers serve their customers. Keep the machines you build connected to your business.
KIMLIKNO connects manufacturers, dealers, authorized service partners and machine owners around permanent product identity. Requests reach the right partner while manufacturers retain oversight of their machines after the sale.
Industrial machine dealers often handle sales, customer communication, spare parts, service and maintenance. The manufacturer can lose operational visibility after the sale.
KIMLIKNO does not replace the dealer. It supports the existing relationship through permanent machine identity, keeping requests and approved technical records connected to the manufacturer.
After the sale. Stay connected.
A dealer explicitly selects an approved organization and sees authorized machines and requests in one workspace, with manufacturer filters. Each manufacturer relationship, service permission and machine assignment is independent. Registration or email verification alone grants no dealer authority; organization authority requires Operations review.
Each connection is independently authorized. A shared workspace does not expose manufacturers' data to each other.
Each physical machine keeps one permanent identity. Selling dealer and responsible service partner are assigned separately, without changing machine ownership or identity. The manufacturer establishes an independent relationship with each partner.
The machine owner creates a support, service or spare-part request. An active authorized service partner with an accepted notification address receives the request; the manufacturer retains visibility and notification. Without an eligible partner, routing safely falls back to the manufacturer.
An authorized dealer operator handles an originally routed request, updates its status and may add a short owner-visible note. The dealer can escalate internally to the manufacturer. Escalation does not duplicate the customer request; internal notes are not shown to the owner.
Authorized service partners can directly record maintenance and installed-part history according to permissions delegated by the manufacturer. The manufacturer retains visibility and authorization control, and may instead require approval or grant read-only access. Records are auditable and Owner-private; technical history stays with the machine even when the service partner changes.
Manufacturers cannot inspect another manufacturer's unrelated information. Dealers see only authorized machines and originally routed requests. Request-specific contacts and attachments do not grant access to all owner-private documents. Suspending one manufacturer's relationship leaves other eligible manufacturer relationships independent.
A service or parts request is not a purchase or payment. Commercial scope follows the current offer and subscription terms; this page promises neither dealer counts nor per-tier entitlements.
Start with the Machine Passport and discuss your dealer and service workflow with us.
