Frequently asked questions.
Clear answers about the product, QR label, pricing, security approach and roadmap.
Is KIMLIKNO a personal identity-number service?
No. KIMLIKNO is a B2B Product Identity Platform for physical products, initially focused on industrial machines.
When is the QR identity created?
The manufacturer first saves the real machine, model, serial and production data. KIMLIKNO creates its permanent identity, URL and QR only after that valid machine record succeeds.
Is an app required to scan the QR code?
No. The QR opens a public web passport with a standard phone camera. Unlimited QR scans are included in every plan.
Why is the Owner Key not on the QR label?
The Owner Key is a separate private access credential. It never appears in the public QR, URL or printable label and can be regenerated or revoked by the manufacturer.
What happens to history when a machine is sold?
The authorized new owner can retain relevant maintenance, repair and technical modification history. Prices, invoices, quotations and private correspondence from the previous customer relationship do not transfer.
Does KIMLIKNO ship physical plates?
Physical plates are optional, separately quoted and not required to use KIMLIKNO.
How do I pay?
Annual licence payments are made by bank transfer. Payment instructions are shared after the order is confirmed.
Does the plan renew automatically?
No. Renewal is completed manually.
Can I pay monthly?
No. Standard KIMLIKNO plans are annual.
How many manufacturer accounts are included?
Standard KIMLIKNO use is provided through one company manufacturer account.
Is KIMLIKNO currently EU DPP compliant or certified?
No such claim is made. The architecture is designed to adapt to future Digital Product Passport requirements as category-specific rules and standards mature.
Can we use KIMLIKNO if we do not sell directly to final users?
Yes. The manufacturer creates permanent machine identity and may assign selling dealer and responsible service partner separately. Your dealer remains the customer contact while the manufacturer retains after-sales visibility. Dealer assignment is not an ownership transfer.
Can our dealers receive after-sales requests?
An assigned active service partner with service permission and an accepted notification address can receive support, service and parts requests. Selling-dealer assignment alone is insufficient. Without an eligible service partner, requests stay with the manufacturer; requests are not purchases.
Can one dealer work with several manufacturers?
Yes. A separately approved dealer membership provides one workspace for authorized machines and requests across manufacturers, with manufacturer filters. Each relationship is independently authorized; registration or email verification alone grants no access.
Can the manufacturer see requests handled by a dealer?
Yes. The manufacturer retains visibility of its machine requests, request-specific contacts and status. Authorized dealers may update status and escalate internally to the manufacturer. Manufacturers cannot inspect each other's unrelated data.
Can an authorized service partner update maintenance history?
An operator with current service authority submits a service or maintenance proposal. Submission does not directly change history. Once an authorized manufacturer manager approves, the work enters owner-private technical history and the relevant maintenance state.
Can a dealer see all of a manufacturer's data?
No. Access is limited by active relationship, membership role, machine assignment and original request routing. Downloading request-specific attachments does not grant access to all owner-private documents. Suspending a relationship removes that manufacturer's dealer access while retaining manufacturer history.
Does a dealer need a separate KIMLIKNO subscription?
Dealer membership is separate authorization from a manufacturer company account. Commercial scope is defined through the current offer and subscription terms. This page promises no separate dealer price, per-tier entitlement or unlimited dealer allowance; discuss your requirements with us.